Tickets and Events
Hours of Operation
The Museum’s Ticket Office and Gift Shop is open Wednesday through Sunday from 10 AM until 4 PM. Limited equipment displays are available during the week. Train rides are available on Saturday and Sunday only.
The train operates rain-or-shine on a 13 mile round trip lasting approximately 1 hour and 20 minutes. The regular operating schedule is listed below. Please check the calendar as some special events superceed this schedule.
Saturday and Sunday Only
excluding some special events
|Parrish||11:00 AM||12:20 PM|
|Parrish||2:00 PM||3:20 PM|
excluding special events
• Buying Tickets
Tickets for all trains can be purchased
online or over the phone prior to your visit. Tickets are
also available for purchase at the Ticket Office in Parrish
when you arrive*. The Museum accepts American Express,
Discover, MasterCard, Visa and cash for ticket purchases.
* We recommend making reservations for special events.
Children of all ages are welcome to visit the Museum and ride the train. There is no minimum age requirement. However, please keep in mind that some special events employ loud gun and cannon demonstrations outside the train.
Children 1 - 11
Children one through 11 must have a ticket when riding the Cotton Tail Special, Pumpkin Patch Express, and North Pole Express. Infants under one year old ride with our compliments when occupying a lap.
Children 3 - 11
Reduced price tickets are available on all trains for children three through 11.
Children Under Three
Excluding the Cotton Tail Special, Pumpkin Patch Express, and North Pole Express trains, young visitors under the age of three are admitted with our compliments. No ticket purchase is neccessary.
In the event of a sold out train, unticketed children are not guarenteed a seat and must ride on a lap.
The Museum has partnered with Vendini to provide an online ticketing system.
Most of the Museum’s cost to use this system is paid for with a small per-ticket fee for online and telephone purchases.
• Getting Tickets
Tickets will be held at Will-Call for pickup on the day of your visit. Will-Call closes 15 minutes prior to the scheduled departure time unless otherwise noted on your ticket confirmation. For sold out trains, tickets not picked up before Will-Call closes are subject to cancellation. Once cancelled, tickets may not be used even if you arrive before the train departs.
• Refunds and Exchanges
Tickets are non-refundable, but may be exchanged for another date/time. Please see Exchanges below.
In the event of a cancellation by the Museum due to reasons within our control, including mechanical or volunteer availability, passengers may choose to exchange their tickets for another trip or receive a full refund including any ticketing fees. Refunds will be made to the original form of payment only.
At the sole discretion of the Museum, train operations may be suspended if severe weather threatens the area. Tickets for weather-related cancellations may be exchanged for a future trip in accordance with the Exchange policy.
If you are no longer able to use your tickets on the date and time purchased please contact the Museum immediately to preserve the ticket value. For special events, exchanges must be completed at least 48 hours prior to the ticketed departure time. All other general admission tickets must be exchanged at least one hour prior to the ticketed departure time. Please refer to your order confirmation if you are unsure which policy applies. Once the exchange period ends, unused tickets cannot be exchanged. Tickets for excursions canceled by the museum for any reason may be exchanged at any time.
When exchanging tickets, the value of each original ticket will be applied towards each new ticket. The difference in fares will be collected if the new ticket has a higher value; no refund or credit will be issued when new ticket has a lower value.
• At the Station
Boarding begins 30 minutes prior to the scheduled departure time unless otherwise noted on your ticket confirmation. Coach Class seating is first come, first served. First and Excursion Class tickets are assigned seats at time of reservation.
To ensure an on-time departure all passengers are requested to be on board the train at least 10 minutes ahead of the scheduled departure time.
Our Gift Shop in Parrish is stocked with gifts for everyone. Stop in before or after your train ride! The gift shop accepts Discover, MasterCard, Visa and cash.
Plenty of free parking is available in the large grass field at the station.
A small picnic shelter is available adjacent to the Ticket Office/Gift Shop. Several tables are available on a first come, first served basis.
• Onboard the Train
Safety is the first and foremost responsibility of any railroad. When riding our trains please keep the following in mind:
Food and Beverage
A concessions stand is available in the air conditioned car #5416 serving light snacks and cold soda, juices and water.
Outside food and drink is not permitted onboard the train. Alcohol is not permitted anywhere on Museum property.
Restrooms are available onboard the train. Due to the historic nature of our railroad equipment, these restrooms are not ADA accessible.
Smoking is not permitted at any time onboard the train. This includes restrooms and vestibules.
Throughout the year, the Museum schedule special event weekends that couple exciting themes with a ride on the train. Examples include a train robbery, World War II re-enactment and a trip to the North Pole.
The train may operate on modified schedules during special events. The calendar on our home page lists all Museum operating days. You may also view the special event schedule directly.